Head of Operations (m/f/d)

Webhelp Braga Unipessoal, lda

Head of Operations (m/f/d)

Regime Integral

Colocado em 19/01/2022

As a Head of Operations, you will ensure the management and improvement of production. You will guarantee the quality of customer relations on the projects that you will be managing to achieve the defined objectives set jointly with the Customer accounts department to answer client expectations.

 

As a Head of Operations, you will:

  • Follow margins and management ratios on the perimeter of action
  • Propose and set up action plans to improve results
  • Manage recruitment forecasts and ensure optimum use of available production positions
  • Make production/quality/ customer expectations arbitrations
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Follow the turnover, absenteeism on the activities and drive the necessary action plans
  • Forecast medium term staffing and start recruitment
  • Ensure the availability of production means (material, tools, technical resources) and human resources.
  • Manage production incidents
  • Provide the administrative elements of the project (billing, compensations, leave…).
  • Manage set ups.

Perfil do Candidato

We are looking for:

  • Native or Proficient in French and/or English (C1/C2)
  • Previous experience in management a team (CC is a plus)
  • 1/2 years experience on similar position
  • Ability to adapt to a fast-paced industry
  • Strong analytics skills
  • Excellent guidance & coaching skills

Competências necessárias:

.

Condições:

We offer you:

  • Attractive salary conditions according to proven experience
  • Continuous training and professional development
  • A dynamic and pleasant working environment: We are Great Place to Work
  • Additional benefits

Life at our company:

  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Braga, Portugal.
Webhelp Braga Unipessoal, lda
Combinamos o desenvolvimento inteligente da experiência do cliente com a subcontratação de processos empresariais

A Oferta expira em20/Mar/2022

Webhelp Braga Unipessoal, lda

Head of Operations (m/f/d)

Regime Integral

Publicado emQua, 2022-01-19 10:13

Webhelp Braga Unipessoal, lda

As a Head of Operations, you will ensure the management and improvement of production. You will guarantee the quality of customer relations on the projects that you will be managing to achieve the defined objectives set jointly with the Customer accounts department to answer client expectations.

 

As a Head of Operations, you will:

  • Follow margins and management ratios on the perimeter of action
  • Propose and set up action plans to improve results
  • Manage recruitment forecasts and ensure optimum use of available production positions
  • Make production/quality/ customer expectations arbitrations
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Follow the turnover, absenteeism on the activities and drive the necessary action plans
  • Forecast medium term staffing and start recruitment
  • Ensure the availability of production means (material, tools, technical resources) and human resources.
  • Manage production incidents
  • Provide the administrative elements of the project (billing, compensations, leave…).
  • Manage set ups.

Perfil do Candidato

We are looking for:

  • Native or Proficient in French and/or English (C1/C2)
  • Previous experience in management a team (CC is a plus)
  • 1/2 years experience on similar position
  • Ability to adapt to a fast-paced industry
  • Strong analytics skills
  • Excellent guidance & coaching skills

Competências necessárias:

.

Condições:

We offer you:

  • Attractive salary conditions according to proven experience
  • Continuous training and professional development
  • A dynamic and pleasant working environment: We are Great Place to Work
  • Additional benefits

Life at our company:

  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Braga, Portugal.

A Oferta expira emDom, 2022-03-20 12:00