French Service Desk Agent- Remote temporary 3 months ( Full-time / Part-time)

Fujitsu

French Service Desk Agent- Remote temporary 3 months ( Full-time / Part-time)

Regime Integral

Colocado em 07/10/2021

Role Purpose - French Service Desk Agent- Remote temporary 3 months

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Perfil do Candidato

  • Proven working experience in providing help desk support
  • Proficiency in English and French
  • Working knowledge of help desk software, databases and remote control or similar
  • Strong client-facing and communication skills
  • Troubleshooting and multi-tasking skills
  • Customer service orientation

Competências necessárias:

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

Condições:

  • Competitive salary and bonuses;
  • Employment directly with Fujitsu with possibility of permanent contract
  • Work-life balance with part-time/ full-time schedules available and 25 annual leave days
  • Life insurance and Private health insurance extensive to family members and since the first day of employment
  • International career in a dynamic and enthusiastic environment
  • Training and internal career progression plan upon hiring
  • Several discounts available with our partners
  • The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment, and our community
  • If you are moving to Portugal we also offer a great support of our Welcome Buddy to help you settle in.
Fujitsu
Shaping Tomorrow with You

A Oferta expira em06/Dec/2021

Fujitsu

French Service Desk Agent- Remote temporary 3 months ( Full-time / Part-time)

Regime Integral

Publicado emQui, 2021-10-07 15:19

Fujitsu

Role Purpose - French Service Desk Agent- Remote temporary 3 months

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Perfil do Candidato

  • Proven working experience in providing help desk support
  • Proficiency in English and French
  • Working knowledge of help desk software, databases and remote control or similar
  • Strong client-facing and communication skills
  • Troubleshooting and multi-tasking skills
  • Customer service orientation

Competências necessárias:

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

Condições:

  • Competitive salary and bonuses;
  • Employment directly with Fujitsu with possibility of permanent contract
  • Work-life balance with part-time/ full-time schedules available and 25 annual leave days
  • Life insurance and Private health insurance extensive to family members and since the first day of employment
  • International career in a dynamic and enthusiastic environment
  • Training and internal career progression plan upon hiring
  • Several discounts available with our partners
  • The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment, and our community
  • If you are moving to Portugal we also offer a great support of our Welcome Buddy to help you settle in.

A Oferta expira emSeg, 2021-12-06 12:00